Repairs and Refurbishments

What is the process of a repair, refurbish, or upgrade?:

• All returning customers need to do is package their machine very securely and send it to our warehouse at 1648 W 134^th Street, Gardena CA 90249
  • Please include a note with your name, contact information, and the issue you are having
• Once our tech receives the machine, he will go through the entire machine and provide our office staff with a repair write-up.
  • (Rest assured knowing that it is the same tech who assembles our brand new machines!).
• We will take the write-up and generate a quote. We will then contact the customer with pricing and lead time.

Pricing Information: 

Please note: we cannot quote repairs without first seeing the machine.

• The only fixed charge we can give you ahead of time is labor, which ranges from $20 to $30 per hour. Labor rates are dependent on the repairs that need to be made and the overall size of the job.
  • Labor charges include:
    • Machine intake and diagnostic, removal of all old parts, installation of all new parts, depth adjustment, and a light cleaning.
• Replaced parts:
  • Charged the same price as listed on our website.
• Securely packaged:
  • If the machine isn’t packaged securely there will be an additional charge of $15.99 for brand-new, secure packaging. (So please make sure to securely package the machine before sending it to our warehouse to avoid this charge!)
  • Note: This is the same packaging we use on our brand new machines.
• Shipping charges:
  • Are at the customer’s expense. We ship machines via UPS ground. Shipping charges will be added to the repair total and charged prior to the release of the machine.

Our typical turnaround is 24-48 hours so long as all necessary parts are in stock. If you have any further questions you’d like to discuss please contact us at: (310) 328-6553